How we operate

ReSet Service Model

Referrals to ReSet services are only accepted from the prison Transitional Managers and will be based on the Departments assessment of the client. All referrals to ReSet are received via email through the ReSet central intake hub. Referrals are screened for eligibility and allocated to an appropriate ReSet case worker who assesses individual needs and collaborates with the client and the Department to develop and achieve their goals. Support is tailored to the individual and may include individualised one-to-one pre and post release support; group programs in prisons and in the community; mentors and cultural role models; active referral; and family support.

ReSet operates on a throughcare model; where possible, the same worker follows the client through their support period from pre-release to post-release for continuity of support which may start 3-6 months before the client is released from prison and continue for up to 12 months post release based on assessed need, with an average of 6 months.

As a result of ReSet’s holistic and fully integrated service model, the client journey is streamlined through a number of services. The ReSet case worker tailors support to be responsive to and effectively meet the individual, and often complex, needs of the client, including cognitive and literacy/numeracy levels, and cultural and language requirements.

Where the service is unable to support certain needs, active referral and support to engage with relevant and appropriate services is provided. The service model includes a range of established partnering agencies (internal and external to the Consortium) that aids prioritised and streamlined access.

The service model also promotes the meaningful engagement of family and significant others, where appropriate, in the planning and support of the client.

Service Locations

As well as working with clients in prisons, ReSet case workers work with clients post-release in their homes, in office-based settings, in the community, and/or via telephone.

In the community, ReSet operates from two hub locations: the North Hub in East Perth and the South Hub in Cannington; and several co-locations across the metropolitan area (Kwinana, Perth, Mirrabooka, Armadale, Willetton, Joondalup, Midland and Gosnells).

Operating Hours

ReSet reintegration services operate from Monday to Friday 8am to 6pm and Saturday 9 to 5pm.

The Family Support Centre opening times differ at each prison and are based on visiting times for those prisons. Please see visiting a family member in prison  for more information.